Frequently Asked Questions

Here is the listings of question that you might have. It has been divide into several section.  If any inquiry, please go to contact, fill out the form or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Thanks you for visiting Rowland Heights Photography official website, which provide one-stop photography service.

General Question

1)Do you receive every image we shoot ?

2)How to meet your budget ?

3)Do we provide partial day coverage ?

4)Setup a meeting before photo shooting ?

5)How many years of working experience ?

6)What kind of language do the photographer/videographer speak ?

7) What is the photography style ?

8) What kind of event you have been involved ?

9) What are those creditional/Organization you have been worked for ? (Not in order)

Service question

1)Do we provide videography services ?

2)Do we provide make-up services ?

3)What is your served areas ?

4) Do we do provide destination wedding service ?

5)What kind of photography service do we have?

6) Do we have studio ?

7) Do we have any picture shooting trial ?

Post-Production question

1)What is the definition of touch up ?

2)Do we touch up all image on DVD ?

3)What is Advanced Post production ?

Image DVD question

1)What picture format do u received ?

2)What format do we shoot ? JPEG or RAW

3)What is the printed out size for post production ?

Delivery and retention question

1)How long for picture retention after job completion ?

2)What is the shipping method for post production DVD Image?

3) If image DVD arrives with damage ?

4) Did it charge for lost image DVD ?

Passport pic question ?

1)How long do u get the passport pic ?

2)Did I get the digital copy ?

3)What kind of clothing should I wear ?

4)Should I wear glasses ?

5)Do we touch up for passport pic ?

6) How many picture do you receive ?

7) How much did it charge ?

8) If I only need 2 pic, do I get a discount?

9) What is the office hours  for passport pic?

Potariot question

Do we do mutual/trade business relationship ?

Wedding Day question

1)In wedding day, do it charge for the downtown between events ?

2) hourly rate or package, which one is more fittable for my budget ?

3) Definition for Half-day package and All-day package ?

4) Over contract time ?

5) How many photographers in your wedding day?

6) How many images for the wedding session ?

Engagement session

1)Do we offer videographer/makeup service ?

2)How long for the engagement session ?

3) How long for the engagement photo to be completed ?

4) Can we schedule weekend for engagement ?

5) How many images for the engagement/wedding session ?

6)How long does it take for album ?

7) How many pages and images for wedding/engagement album ?

8)How long does it take for guest/sign-in book ?

9)Do we provide framing service ?

10)How do u setup appointment to known it more ?

Payment & sales tax question ?

1)How do I reserve the date ?

2)Cancellation policy

3)Final payment ?

4)Received contract copy ?

5) What is the payment method ?

6) If  wedding date change to a different date, will it charge for another deposit ?

7)Do you offer any discount for weekday wedding, or low season ?

8)Do your charge for sales taxes ?

Privacy

1)Do we sell your personal information to third party

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General Question

1)Do you receive every image we shoot ?

No.  After photo shooting, we delete any test shot, missed focus shots, duplicate images, incorrect camera setting which may dilute the overall product delivery.  We never expect every picture it takes is perfect especially candid lights, emotional tears or facial expression,  that’s why we spends lot of time for our end  for best selection and give it to clients for any unforgettable moment. In additional, we do want to occupy/waste your media storage space.

2)How to meet your budget ?

Our team do have different levels of working experience personnel (Photographer/videographer) to meet your budget. But the most important is the style of photographer which meet your expectation.

3)Do we provide partial day coverage ?

Yes, we do provide partial day coverage or hourly rate on any photo shooting service.  Hourly rate is higher than the half/all day package, so please plan ahead of time.

4)Setup a meeting before photo shooting ?

We can schedule  face to face meeting before any photo shooting service or you do have a busy schedule or live out of town, we can arrange a webcam online meeting, your friend/relative can represent you, but prefer to meet with you for expectation.

5)How many years of working experience ?

Years of working experience is not the main factor for choose photography company, and the most important things is the style meet your expectation. We do have involve hundred of events in different aspects and earned many positive feedbacks and returned customer.

6) What kind of language do the photographer/videographer speak ?

We speak fluent English, Mandarian, Cantonese, Taiwanese

7) What is the photography style ?

Every photographer do carry their own style Generally speaking, we love to use ligting, unique perspectives, angles, compositions and artistic post production

8) What kind of event you have been involved ?

Except wedding, we do involved the following events (not in order)

AM 380   

Animal Expo

東森新人王

Rose Bowl Parade

星光背後人生曲

Los Angeles Fashion Show

Chinese American Film Festival

American Star星光燦爛

Miss Asian pregnant (小姐)

Miss Taiwan American (台美小姐)

Miss Taiwanese pregnant(台灣小姐)

Love can change everything 愛能改變一切

International Fashion  Super Model (IFSM) Contest

& over 30 Asian artist concert (蔡依林/

9) What are those creditional/Organization you have been worked for ? (Not in order)

HCTV

LA 18.8

Boiling hot pot

ICN (际卫视)

Skylink (天下衛視)

Bestco Supermarket

Cathay Pacific Airway

美國中國信徒佈道會

Hong Kong Supermarket

Sing Tao Daily Newspaper

Presence Quotient (活現)

G & E Studio (環球東方)

Giant Union Food wholesale

Media Evalengical  影音使

Da Los Angeles Church Network

ETTV America (東森美洲衛視)

EDI Media, Inc (鷹龍傳媒有限公司)

Morning Light Foundation (晨光基金會)

Chinese Christian Herald Crusades (基督教角聲佈道團)

Hong Kong Schools Alumni Federation (香港校友會聯會)

Service question

1)Do we provide videography services ?

Yes. We do provide videography service in all events. Our videographer personnel is do have videorgraphy major and/or  worked in TV station.

2)Do we provide make-up services ?

Yes. We do provide make-up service in all events Our makeup team has over 10 years and involved in many event (concert, fashion show, potariot and wedding)

3)What is your served areas ?

Our base is local in border of Los Angeles County and Orange county. But we served all around the world with additional charge.  Offering  low flat rate price for neighbor county (Santa Barbara/Riverside/San Diego)

4) Do we do provide destination wedding service ?

Even though our company located in Los Angeles Metropolitian areas, but we serve clients all over the world. Destination wedding photography package is the packages itself plus the cost of travel and reasonable accommodations

5)What kind of photography service do we have?

We do offer all kind of photography as need

Passport (China, US, Taiwan, Hong Kong, etc..)

Portraits (individual/family/commercial),

wedding, special event, commercial events (fashion show, pagnent, concert),

restaurant menu,

Quinceaneras,

Debutants

Bah Mitzvahs

Engagement

Baby Shower

Bachelor Party

If you have any other special photography need, please inform us for details

6) Do we have studio ?

We only have a small studio which can only fit up to 5 people

7) Do we have any picture shooting trial ?

Sorry, we are unable to provide it at this time

Post-Production question

1)What is the definition of touch up ?

Touch up which include color correction, exposure adjustment, clarity adjustments, Black and white balance, tone-mapping.  We consider it as the basic post production.

2)Do we touch up all image on DVD ?

Yes. Every picture on DVD is touch up with basic post production.

3)What is Advanced Post production ?

Advanced post production is one level up of the basic post production which include removal /added of unnessnary of object eyes bags, removal of blemishs, removal of fly-away hair. Since it is more time consuming than the basic one, that’s why we can only offering 50 pic for advanced Post production for wedding package and 20 pic for other package

Image DVD question

1)What picture format do u received ?

You receive JPEG format for easy readable for both PC or Mac. In additional, file size is much smaller than the “RAW” format.  Approximately, 1 Raw file size = 8 JEPG pic

2)What format do we shoot ? JPEG or RAW

We shoot in “RAW” format for the post production purpose.

3)What is the printed out size for post production ?

20 x 30 without any quality loss. Additional post production will be charged for more than 20x30 printed out size.

Delivery and retention question

1)How long for picture retention after job completion ?

We tired very hard to have picture retention after give picture to client. Due to tremendous volume of larger file, as for now, we retent up to 6 months from the date of image delivery.

2)What is the shipping method for post production DVD Image?

We provided a couple of different methods for any post production digital which include :

a)Dropbox –Free

b) mail – charge depends on carrier- if you provide a pre-paid postage, we did not charge for service fee 

c) local delivery. 20 Mileages radius from Rowland Heights

d) Website-Download from our company’s website-Free

3) If image DVD arrives with damage ?

Received damaged image DVD, please let us know immediately for replacement

4) Did it charge for lost image DVD ?

We understand accident sometimes happen. That’s why we offer 1 extra copy at no cost. Afterward, we charged $ 50 for replacement.

Passport pic question ?

1)How long do u get the passport pic ?

30 mins

2)Did I get the digital copy ?

Yes, with additional $ 1

3)What kind of clothing should I wear ?

Plain color.

4)Should I wear glasses ?

It depends. Different county has different standard, it vary

5)Do we touch up for passport pic ?

We can do minor touch up for pic

6) How many picture do you receive ?

6 pic in 1 sheet

7) How much did it charge ?

$ 6

8) If I only need 2 pic, do I get a discount?

No.

9) What is the office hours  for passport pic?

It varies.  Prefer to call and check avaliability

Potariot question

Do we do mutual/trade business relationship ?

Yes, we do but with limited restriction apply.. We help you take pic for free and use your image in our company’s product. And you did  not charge us for any transportation or miscellaneous cost. Of course, you can keep all those taken pic for your personal/business use.   

Wedding Day question

1)In wedding day, do it charge for the downtown between events ? 

Yes, we continue our job during downtown which include but not limited to travel, image backup, take venue shots and family portraits. Honestly, we only have limited resting time.

2) hourly rate or package, which one is more fittable for my budget ?

If you just need a couple of hours just for Banquet, wedding ceremony itself, hourly rate might be better

if you wedding  from sunrise to evening, package is better

the all-day package which is much cheaper than the hourly rate package.

3) Definition for Half-day package and All-day package ?

Half day package:  consecutive 6-8 Hours (Morning + afternoon) or (Afternoon + evening)

We are unable to have combination of morning +evening, due o there is a great time gap

All day package : 12 Hours. Charge additional for every 30 minutes interval.

4) Over contract time ?

We understand many unexpected or last minutes things may happen in wedding day, that’s why we will ask you for extension or not before the end of contract time. We do charge for extension for every 30 minutes interval.

5) How many photographers in your wedding day?

Generally speaking, we provide two experienced photographer in your wedding day. Additional photographer provided upon request with extra charge.

6) How many images for the wedding session ?

We delivered approximately  100 images per hour in wedding session.

Engagement session

1)Do we offer videographer/makeup service ?

Yes

2)How long for the engagement session ?

3 hours including travel and makeup time. Charge additional in hourly interval

3) How long for the engagement photo to be completed ?

It takes 2 weeks for the engagement photo to be completed.  We do charge additional for priority/rush service.

4) Can we schedule weekend for engagement ?

Most of the events especially wedding happened in weekend. That’s why we encourage you to have engagement shooting. In additional, some of the popular and famous engagement shooting place

5) How many images for the engagement/wedding session ?

We delivered around 50-100 images for 3 hours engagement shoot and wedding deliver 100 images per hour.

6)How long does it take for album ?

After make the final selection and placed the order, it takes 4-6 weeks to receive it. We do charge additional for priority/rush service.

7) How many pages and images for wedding/engagement album ?

Contains 20 pages / 60 images. Charge extra for each additional pages and images. Price may vary due to printing quality and style.  Please ask for details

8)How long does it take for guest/sign-in book ?

After make the final selection and placed the order, it takes 4-6 weeks to receive it. We do charge additional for priority/rush service.

9)Do we provide framing service ?

Unfortunately, we did not provide framing service but do have some referral listing.

10)How do u setup appointment to known it more ?

Please contact 626-616-5545 or fill out the online form: under  “Contact “ section

Payment & sales tax question ?

1)How do I reserve the date ?

Once you signed the contract and paid 50% of deposit, you date has been reserved

2)Cancellation policy

Over 1 month prior of the event-100 % Refund of deposit

1 month prior of the event – 75 %  refund of deposit

3 weeks prior of the event- 50 %  refund of deposit

2 weeks prior of the event-25 % refund of deposit

1 weeks prior of the event- 0 % refund of deposit

3)Final payment ?

It is due 3 days before wedding/event date

4)Received contract copy ?

You will receive the contract copy once you signed

5) What is the payment method ?

We only take cash, cashier check or personal check

6) If  wedding date change to a different date, will it charge for another deposit ?

No, once you make the deposit, you can change your wedding date with no additional charge. If change reschedule a rescueduled wedding date, we might charge a fee. Ask us for details

7)Do you offer any discount for weekday wedding, or low season ?

We might offer discount on weekday wedding or in low season. Ask us for details

8)Do your charge for sales taxes ?

Yes, we do charge sales taxes but it already in the package price.  Paying cash cannot not ignore the sales taxes.

Privacy

1)Do we sell your personal information to third party ?

No. we never sell your personal information to third party, please visit privacy section for details